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Watsons is the answer whenever in need of a trustful name to follow. It maximizes the utilisation of resources you have for Makeup, Cosmetics, Medicines, Healthcare, and Personal care products. CollectOffers MY in hand, will serve you as a podium to receive all the latest information on discount opportunities, brand promotions, sale events at Watsons. You get a surplus in the form of Watsons promotional codes, coupons and voucher codes with it.
Guidelines for Home Delivery
Delivery is some crucial part of online shopping, here’s how it’s done on Watsons MY! Delivery will be made during office hours from Monday to Friday. For Peninsular Malaysia, it takes 5-7 working days for orders to reach your doorsteps and 3-8 days for East Malaysia orders.
For Peninsular Malaysia - When you order valuing RM150 or above you get FREE deliver on all such orders. If such criterion doesn’t follow, RM7 will be charged. Also, the orders weighing more than 3kg, subsequent kg will be charged with RM1.
For East Malaysia - Get RM10 discount on cart value worth RM150 or above. RM20 delivery fee is charge on order below RM150. If the order weighs more than 3kg, RM8 will be charged for each subsequent kg.
Click & Collect Delivery
Under Click & Collect, the delivery is made to the nearest Watsons store and the customers have to collect it within pre-specified days (otherwise it get cancelled and refunded). RM2 is charged for orders below RM60, otherwise delivery to Watsons store for collection is free. There are two types: Standard Click & Collect - Collect it before 14 days; Click & Collect Express – Collect orders within 5 days.
Watsons ELITE and VIP Members
Watsons has a premium loyalty program with special membership status for big spenders. The Malaysian customers are required to make minimum spending of RM1,000 within a calendar year, in order to get the very special Watsons Elite Membership. This will valid for 1 year.
Unlike usual Watsons Card member, exclusive privileges awarded to Watsons Elite members are the following:
- 5 times of points rewarded within 2 days, when transacting using Touch N’ Go card.
- 10 times points as Birthday treat.
- 5 times points on Watsons Brand purchases.
- Access to Special Promotions, Pre-sale and Member Exclusive Events.
- Free Delivery.
Sign Up Newsletters
Watsons has shown its significant role in availing everything one needs to take care of oneself. It’s all about you! Watsons has everything a prudent customer needs, range of elite trusted brands and abundance of products, and ongoing promotions.
You can get all this covered just by signing up for Watsons Newsletter. Sign up now and receive latest updates for Watsons promo codes, opportune discount, and sale events.
Watsons cares for its patrons and give much space to customer satisfaction as a whole. There are plenty of mediums to contact Watsons Malaysia. Following are the ones:
- Live Chat / Messaging.
- Customer Inquiry Form from Contact Us.
- Email Address – firstname.lastname@example.org.
- Contact number – Ring at 1300 880 847.
- Head Office - Jalan Sultan Ismail, Kuala Lumpur, Malaysia.
Available – Monday to Friday (9AM to 6PM).
The payment portal employed by Watsons is secured with all the arrangement. Payments at Watsons are assisted by eGHL for safety and quick interface. Below mentioned are the options available for making payment at Watsons Malaysia:
- Credit Card and Debit Card (VISA, MasterCard and AMEX Cards) are accepted with 3DSecure.
- Watsons Bonus Points – Choose “Pay using Reward points”.
- Watsons e-Voucher.
- Other Alternatives are Boost wallet, GrabPay and FPX.
Exchange, Return and Refund Policy
Not satisfactory? You can exchange products by informing via email or phone call within 3 days of receipt.
You can also return the products before 7 days of receipt and inform within 3 days of it. This could be done if the you receive damaged, expired or differently described products.
The refunds will be made within 14 to 30 days via bank card reversal or by Watsons e-voucher will be credited to you account which you may use whenever you wish to (no expiry).