Which locations are available for delivery?
Delivery is only available to addresses within Australia. Orders cannot be shipped internationally. Certain postcodes may be excluded from delivery services, and orders for those areas will be cancelled with a full refund. Delivery charges vary by postcode and will be shown during checkout.
How long does delivery usually take?
Transit times depend on the location. Metro areas in VIC, NSW, ACT, and SA usually take 1–5 business days. QLD, TAS, and WA typically take 3–10 business days, while NT and regional areas may take 4–15 business days. Seasonal sales or other conditions may extend delivery times.
What should be done if the parcel arrives damaged?
Inspect the package before signing for it. If damage is visible, refuse the delivery immediately so it can be returned. For hidden issues found after opening, contact customer service with photos or videos for assistance. This ensures the matter is resolved quickly.
Can an order be cancelled after purchase?
Orders can be cancelled before dispatch, but a 10% cancellation fee may apply if packaging has begun. Once an order is in transit, it cannot be cancelled. If the item is no longer wanted, it can be returned following the standard return process after delivery.
How long does it take to receive a refund from Advwin?
Refunds are processed within two days after approval. Credits are applied automatically to the original payment method. The bank may take 5–7 business days to complete the transaction.
Who pays for return shipping with Advwin?
If the return is due to product quality or delivery issues, Advwin covers the logistics cost. For other reasons, customers pay their own shipping costs. There is no restocking fee.
Does Advwin offer a warranty on products?
Every Advwin product comes with a one-year warranty. This warranty covers manufacturing defects and ensures peace of mind for customers.
What is the philosophy behind Advwin’s home furnishings?
Advwin believes a house becomes a home with personal touches. The company offers a wide range of affordable, high-quality furnishings to help customers create their own unique space.
What types of products does Advwin offer?
Advwin provides an extensive selection of home furnishings. Their products combine quality and affordability, making them ideal for anyone looking to personalise their living space.
What is the return process for unwanted items?
Contact customer support within 30 days of delivery to request a return. Items must be unused, in original packaging, and include all accessories. Some items, such as mattresses and maternity pillows, are non-returnable. If approved, return costs are usually the buyer’s responsibility unless the return is due to a product fault.