Is Hotels.com legit?
Yes, Hotels.com is a legitimate online platform that offers a wide range of accommodations, including hotels, vacation rentals, and more. Users can read Hotels.com reviews, compare prices, and make secure reservations, providing a trustworthy experience for travellers seeking accommodation.
How does Hotels.com reward nights work?
You can collect one stamp for every night you stay at a property booked with Hotels.com, and once you have collected ten stamps, you can exchange them for one reward night. Just use your rewards filter to find the eligible property, and you will be able to grab one free night of relaxation and enjoyment after staying 10 nights. To make your travels even more rewarding, you may use the Hotels.com promo codes on our bookings and save additionally.
Does Hotels.com charge a booking fee?
No, Hotels.com doesn't charge any booking fee or any other hidden charges from its customers. The amount reflected on the checkout page will just be the booking fee for the vacation rental you want to reserve.
How long does it take to get a refund after cancelling a booking paid by card?
Hotels.com processes refunds within 24 hours for credit or debit card payments. The bank may take up to 7 days to post the credit to your account. Sometimes, it can take up to 2 billing cycles to appear on your statement.
What should you do if your refund takes longer than 7 days?
If the refund has not appeared after 7 days, contact your bank or card company. They can provide an update on the refund status.
How are gift card refunds handled?
Refunds for bookings paid with a gift card are sent as a new gift card. This is delivered to the email address used for the booking within four hours of processing.
How do I update personal information on Hotels.com?
Sign in to your account on the website or app to update your information. Use the Account or Profile section to manage your login details, payment methods, and email preferences.
What changes can be made to a hotel booking online?
Online, you can update the guest name, number of guests, travel dates, room or bed type, special requests, accessibility needs, and smoking preference. Some changes may involve additional charges or price adjustments based on hotel policy and availability.
Can the price of your booking change if you update details?
Yes, updating booking details may change the price. Hotel rates depend on availability, season, and hotel policy. Additional charges may also apply for certain changes.
What payment methods are accepted by Hotels.com?
You can use the following payment options:
- Visa
- MasterCard
- American Express
- Gift Cards
- PayPal