What should a customer do if they do not get their confirmation email?
The customer should check their junk or spam folder for the email. If they used the wrong email address, they can ask customer care to fix it and resend the email.
Can a customer cancel or change their order after buying?
A customer can cancel or edit their order within 15 minutes by clicking ‘Edit or View Your Order’ in the confirmation email. After 15 minutes, they cannot cancel but can return the order after delivery.
How can a customer edit their order?
They can click ‘Edit or View Your Order’ in their confirmation email within 15 minutes of ordering. This will take them to the order page where they can make changes.
Will adding items to an order cost more?
Yes, adding items may mean extra charges. The final price will be updated and processed after 15 minutes.
Can a customer get a refund if an item’s price drops after they buy it?
No, if the item goes on sale later, the customer cannot get the price difference back. The store does not refund for price changes after purchase.
How long does standard delivery take in Australia?
Standard delivery in Australia takes 1 to 6 business days after dispatch. During busy times, delivery might take a little longer.
How does a customer know if something is a pre-order item?
Pre-order items will say “PRE-ORDER” at the end of their name and under the style name. The website will also show “add to cart” in a different way for pre-order items.
How long does it take to process a return?
Returns are processed within 2 to 5 business days after the order arrives back at the warehouse. The customer will get an email when the return is finished.
How can a customer find the right size?
Customers should look at the size chart and read the product description for size details. Sizing can be different for each brand, so checking each product is best.
Can a customer pre-order items that are not marked as pre-order?
No, only items already shown as pre-order can be pre-ordered. Customers cannot hold or set aside other items, but they can sign up for a restock alert if an item is out of stock.