How do I place an order?
Add your chosen items to the cart, review your order, and click “CHECKOUT NOW”. Fill in your shipping details and confirm everything before clicking “PLACE MY ORDER”.
How can I check my delivery time and tracking number?
Go to your order details page to see the estimated delivery date. You can track your shipment using your email and order number.
Why is my dress packed inside out?
Dresses are packed inside out to protect decorations and special details during shipping. This helps keep your dress safe and in good shape.
Why was my payment declined?
Payment may be declined due to bank restrictions or card issues. Try using a different card or contact your bank to resolve the problem.
Can you deliver to my country?
Missacc offers worldwide shipping. Check country options at checkout to see if your location is available.
What is the shipping cost for my order?
Shipping fees are based on the weight of your items. The estimated shipping cost shows up on the checkout page.
Why do shipping costs vary for different items?
Shipping costs depend on the weight and size of each item. Heavier or larger items may cost more to ship.
Can I order multiple colours or sizes of one style?
You can order dresses in different sizes or colours if listed. All outfits are made to order, so extra stock for returns is not available.
Can I request small dress alterations?
Mention your needs in the special requirements field when you order. Simple changes, like adding straps, may be arranged for you.
What is the returns and refunds policy?
Returns are accepted for damaged or wrong items within 14 days. Items must be in original condition with tags. Contact customer service to start a return. Refunds are processed after returned goods are checked.