Is standard shipping free for all orders at Sunglass Hut?
Yes, standard shipping is always free for any order within Australia. There are no minimum purchase requirements for this service. Free shipping makes it easier to shop online.
What payment methods are accepted at Sunglass Hut?
Customers can pay with MasterCard, Visa, American Express, PayPal, AfterPay, ApplePay, or a Sunglass Hut Gift Card. All payment options are secure and convenient.
Is Click and Collect available at Sunglass Hut?
Click and Collect is offered at selected stores. Choose this option at checkout for in-person collection. It is a complimentary service for added convenience.
How soon can Click and Collect orders be picked up?
Orders can be collected after three business hours, once confirmed by the store. This service is only available at selected locations. Collecting is easy and quick.
Are free returns available for Sunglass Hut orders?
Free returns are available within 14 days of delivery for eligible items. Return shipping is covered, making exchanges and refunds simple. Always check if your item qualifies for return.
Can returns be exchanged for another product at Sunglass Hut?
Eligible returns can be exchanged for another item at the time of return. The value can also be placed on a Sunglass Hut gift card valid for three years.
How can customers contact Sunglass Hut for support?
For assistance, call 1800 556 926, Monday to Friday, 9am to 5pm AEST. The customer service team is happy to help with any order questions.
Where can the order number be found after purchasing?
The order number appears on the website after checkout. A confirmation email with the order number is sent to the customer’s inbox. Keep this number for future reference.
Can an order be cancelled once it is placed online?
Online orders cannot be cancelled after placement. To receive a refund, wait for delivery and then use the free returns option.
How long are Sunglass Hut gift cards valid, and where can they be used?
Gift cards are valid for three years from the issue date. They can be used in-store or online within the same country of purchase.