What is the cut-off for express delivery?
Orders placed before 3 PM qualify for next-day delivery. Orders submitted after that time usually arrive within two days. Delivery time may differ for areas outside designated routes.
What if my payment was deducted but failed?
For GCash deductions, contact GCash Support. For card deductions, contact your bank. They can review the transaction and advise on the next step.
What if my card payment shows an error?
Insufficient funds or credit limits may cause this message. Check your available funds or try a different card. If the issue continues, contact your issuing bank for more details.
What do I do if my GCash balance is low?
Check your wallet amount before paying. Ensure the available balance covers the transaction. If the message persists, try topping up your wallet and retrying.
Why can’t I view my order status?
A reference number appears only after full payment. If the status is still unavailable, use the “Raise a Concern” option. This allows the team to check the issue.
What if the website closes while ordering?
Your order will continue processing in the system. A text message will confirm your payment status. Keep your reference number for tracking. For failed transactions, simply try again.
Why am I redirected while ordering?
A redirect may occur due to system routing. You can proceed by accessing the Globe Online website directly through your browser. This allows the ordering process to continue smoothly.
What happens if I miss my delivery?
Three failed delivery attempts will result in an automatic cancellation. You may place a new order anytime through the online shop. This ensures you still get the item when convenient.
Can someone else receive my order?
A different recipient may accept the delivery if you are unavailable. Simply provide their details during checkout. This helps avoid missed deliveries.
How do I track my order?
Customers may track orders using the “Track My Order” link provided during purchase. A text message will also be sent once the item is on the way. These updates help you follow the delivery progress easily.