What products are available from Norton?
Norton offers antivirus software, VPN services, password management, identity protection, cloud backup, and device security solutions. Plans are available for individuals, families, and multiple devices. Customers can choose monthly or annual subscriptions.
Does Norton automatically renew subscriptions?
Yes, most Norton subscriptions renew automatically unless automatic renewal is turned off before the billing date. Customers receive a renewal notification before the next charge. Renewal prices may differ from the introductory price.
Can a Norton subscription be cancelled?
Yes, customers can cancel automatic renewal through their Norton account before the next billing date. The subscription remains active until the current paid term ends. After that, the protection expires unless it is renewed again.
What is Norton's refund policy?
Annual subscriptions include a 60-day money-back guarantee. Monthly subscriptions can generally be refunded within 14 days of purchase. Refund eligibility depends on the subscription type and purchase method.
How can customers request a Norton refund?
Customers who purchased directly from the Norton Online Store should contact Norton Member Services to request a refund. Different refund procedures apply for retail stores and app store purchases. Proof of purchase may be required.
Can Norton subscriptions cover multiple devices?
Yes, Norton offers plans that protect one or multiple devices. Coverage depends on the selected subscription, with some plans supporting up to 20 devices. Storage and included features also vary by plan.
Does Norton offer cloud backup?
Yes, selected Norton 360 plans include secure cloud backup for Windows devices. The available storage capacity depends on the chosen subscription. Cloud backup helps protect important files against data loss.
Can customers manage their subscriptions online?
Yes, customers can sign in to their Norton account to manage subscriptions. They can update billing information, change renewal settings, and view subscription details. Most subscription management features are available online.
What happens after a Norton refund is approved?
After a refund is approved, the subscription may be deactivated automatically. Customers should stop using the refunded software according to the licence agreement. Refund processing time depends on the purchase method.
Does Norton support different operating systems?
Yes, Norton supports Windows, macOS, Android, and iOS devices. Some features are available only on selected operating systems. Customers should review the system requirements before purchasing a subscription.