How do I place an order on XP Pen?
To make a purchase on the XP Pen website, start by visiting their official site and searching for the item you wish to buy. Once you've found your desired gadgets, add them to your shopping cart. After finishing your selection, click on the "Shopping Cart" and proceed to checkout. You will need to enter your personal details and select a preferred payment method. Once the purchase is complete, you will receive a confirmation email containing the order number for your reference.
What are the payment methods?
The payment methods for customers are cash on delivery, BPI, credit and debit cards (VISA and Mastercard), and digital wallets (GCash, GrabPay, PayPal, and Dragonpay) to make payments on XP Pen. To save money before purchasing your favourite products, use the XP Pen promo code when making your online payment.
How can I track my order?
On the XP Pen website, you may check the status of your order by contacting customer care or by using the live chat tool.
What is XP Pen's return policy?
XP Pen accepts returns for eligible graphic tablets and displays within 30 days of receipt. Accessories can also be returned within 30 days of purchase. Returned products should be in like-new condition and include the original packaging and all supplied items.
Who pays the return shipping cost?
Customers are responsible for the return shipping cost when returning unopened products for personal reasons. Return shipping charges may also apply to used products returned because of customer preference. Products returned due to verified quality issues are handled according to the applicable return policy.
What information is required for a quality-related return?
Customers should provide the product serial number, order number, and clear photos or videos showing the issue. This information helps the support team review the request more efficiently. Additional details may be requested if needed.
How long is the XP Pen warranty?
Graphic tablets and graphic displays include an 18-month limited warranty from the purchase date. Accessories such as stylus pens and cables are covered by a 12-month warranty. Warranty coverage applies to eligible products purchased through the official XP Pen store.
Which products are covered under the XP Pen warranty?
The warranty covers eligible XP Pen products purchased from the official store. Graphic tablets, pen displays, stylus pens, and selected accessories receive warranty protection for the specified period. Warranty terms vary depending on the product category.
Can a customer return a product after using it?
Products returned after use for personal preference may be subject to a depreciation charge of 20% to 30%. The customer is also responsible for the return shipping fee. The exact amount depends on the product's condition and the return reason.
Where can I find the free software for the XP Pen?
Download the free software offered on its website to improve your experience and your ability to design. Some software, such as Toon Boom, Zoner Photo Studio X, ArtRage Lite, and more, are readily available for multiple purposes.