How do I stop automatic renewal for my Norton subscription?
Sign in to your Norton account and go to My Subscriptions. Find your plan and click Cancel Subscription Renewal or Manage Renewal. Follow the steps to turn off renewal.
How long does it take for cancellation to show?
It may take up to 24 hours for changes to appear in your account. The subscription stays active until the end of your paid term.
Will my subscription end right after I cancel renewal?
Your subscription continues until your paid term runs out. After that, it will not renew automatically.
Can I get a refund for a renewal charge?
To request a refund, contact Norton Member Services & Support. Refunds are possible within 60 days for annual plans and 14 days for monthly plans.
How do I cancel a Norton plan from the app store?
Go to the Apple App Store, Google Play Store, or Microsoft Store, and manage your subscription there. Uninstalling the app does not cancel your subscription.
When will I receive my ticket or confirmation?
After payment, tickets or confirmation details are sent by email. Check your inbox for updates.
What is the benefit of automatic renewal?
Automatic renewal means your service continues without you needing to remember to renew. You won’t miss out on protection due to expiry.
Can I enable automatic renewal again later?
Yes, you can turn it back on in your Norton account at any time. Go to My Subscriptions and activate renewal for your plan.
Is a full refund possible after a free trial?
For annual plans, request a refund within 60 days of being charged after the trial. For monthly plans, request a refund within 14 days.
Where can I find the Norton cancellation and refund policy?
Visit the Norton website for the full Cancellation and Refund Policy. Details about exceptions and rights are clearly explained there.