What is Rip Curl’s exchange policy?
Rip Curl allows exchanges within 14 days of delivery. Items must remain unused, undamaged, and include proof of purchase for the exchange to be accepted.
How long does it take to process an order?
Orders usually get processed within one to two business days after checkout. Once shipped, customers receive an email with tracking details for easy delivery updates.
What makes Rip Curl products stand out?
Rip Curl designs its products for adventure and active lifestyles. Each item is made from durable, high-quality materials that can withstand tough outdoor conditions.
How can customers track their Rip Curl orders?
After an order is shipped, customers receive a tracking link or reference number by email. This link lets them check the delivery status on the courier’s tracking page until the package arrives.
How long does shipping to Singapore take?
Delivery to Singapore generally takes around five to ten working days. Orders under SG$100 include a shipping fee of SG$5, while higher-value orders may ship at a reduced cost.
How can customers request an exchange by email?
To request an exchange, customers should email hello@ripcurl.com.my with the subject line “Exchange.” The message must include the order number, customer name, and reason for the request.
Can all exchanges be done in-store?
Yes, customers can make exchanges at Rip Curl’s physical stores. If a visit isn’t possible, customers can email for help to arrange the exchange process.
How can customers make a warranty claim?
Customers should email hello@ripcurl.com.my with details about the product and the issue. The support team will guide them through the warranty assessment or replacement process.
Are there any costs involved in returning or exchanging items?
In-store exchanges are free if the products meet the return conditions. However, customers who cannot visit a store must pay for their return shipping.
Does Rip Curl offer product warranties?
Yes, warranty support is available for watches, equipment, and swimwear. Each product category has specific guidelines to ensure long-lasting quality and reliability.