How can a user cancel a hotel booking on Traveloka?
To cancel a hotel booking, log in to your Traveloka account and go to My Booking. Select the booking, tap Refund, and follow the on-screen instructions. Read and agree to the refund policy before submitting the request.
What if a user doesn’t have a Traveloka account?
Users without a registered account can still cancel or view bookings. Just go to My Booking on the Traveloka app or select Retrieve Booking on the desktop site to manage reservations.
Is there any fee for hotel booking cancellation?
Yes, there may be a small fee for cancellations, depending on the hotel’s refund policy. You can find the full refund terms on the hotel voucher before completing a cancellation.
How long does the refund process take?
Refunds are processed once approved by the hotel. The processing time usually ranges from 3 to 14 days, depending on the payment provider or bank.
How can a user reschedule a flight using Traveloka?
Go to the app’s My Booking section and select the flight you want to reschedule. Under Manage Booking, tap Reschedule, review the policy, and then tap Request Reschedule to continue.
What happens if the new flight costs more than the original?
If the new flight price is higher than the original, the user must pay the fare difference. The updated price will be clearly shown before completing the payment.
How much time does the Easy Reschedule process take?
After submitting a request, the system usually notifies the user within 30 to 60 minutes via email. The process is complete after payment confirmation, and the new e-ticket appears in My Booking.
What if the payment for rescheduling is not completed?
If payment is not made within the stated time, the request will be automatically canceled. The original ticket remains valid and unchanged in this case.
How can travellers view their new e-ticket after rescheduling?
Once the Easy Reschedule process is complete, the updated e-ticket can be viewed directly in My Booking. A copy is also sent to the registered email address for convenience.
Where can users get help with refund or reschedule issues?
For assistance, users can visit the Help Centre within the Traveloka app or website. Support is available for refund tracking, policy details, and technical questions related to booking changes.
