What is the Fresh Beauty Co. Loyalty Club?
The Loyalty Club is a free rewards program for beauty lovers. Members earn points, enjoy exclusive deals, receive birthday gifts, and get early access to events. Points can also be earned by referring friends or sharing wishlists. Rewards start as soon as someone joins.
How long does it take to process an order?
Most orders are processed the same day they are placed. Some may take 1 to 2 business days due to stock or credit checks. Orders placed after 5 PM on Friday start processing on Monday. Processing may take longer during sale or holiday periods.
When will my order be dispatched?
Orders usually ship within 24 hours of being placed. During busy periods, dispatch may take up to 72 hours. Orders placed after 5 PM on Friday will ship the next working day. Additional delays may happen if credit checks are needed.
Can I cancel or change my order after placing it?
Once an order is placed, changes or cancellations cannot be made. If there are issues or concerns, customer support will follow up by email if needed. This includes changes to your address, items, or payment details.
Will all items in my order arrive together?
Items may ship separately based on warehouse location and stock availability. This helps ensure faster delivery of products that are in stock. Tracking details will show the shipping source and timing.
How can I check my order status at Fresh Beauty Co.?
You can check your order status through the online tracking system. You will need your order number and email address to view the details.
Can Fresh Beauty Co. match a lower price after I place an order?
No, Fresh Beauty Co. cannot match prices after an order is placed. You can read the full Price Match Policy on their website.
Why are my items shipped from different warehouses?
Fresh Beauty Co. sources beauty products from different places around the world. Because of this, some items may arrive in separate packages.
How do I activate my account on the new website?
You can activate your account using the email sent to your inbox or spam folder. If you did not receive it, you can create a new account on the website.
How do Fresh Beauty Co. Gift Cards work?
Gift cards can be sent by email or printed at home. You can choose any value between $15 and $500, and the gift cards never expire.