JOUJOU champions the freedom of self-expression through intimacy, inspiring individuals to embrace pleasure with confidence. With an inclusive and friendly approach, the brand offers high-quality adult products designed to suit a wide range of experiences. Whether you’re just beginning your journey or already well-versed, the collection highlights care, quality, and comfort throughout.
By offering a thoughtfully curated selection, JOUJOU encourages a positive outlook on sexual wellness. Its user-friendly online store ensures a smooth and hassle-free shopping experience, helping customers feel comfortable from browsing to delivery. Each order is handled with attention, reinforcing trust, discretion, and satisfaction at every step.
Confidence in Quality and Support
Every product purchased from JOUJOU is backed by a one-year guarantee. If a product is found to be defective, the brand will either replace it with the same item or provide an alternative of equal value. This policy highlights JOUJOU’s dedication to maintaining customer confidence and upholding consistent quality with every purchase.
JOUJOU also offers personalised assistance for customers searching for specific items not available on the website. The helpful team often manages to source these products, offering a level of service that distinguishes JOUJOU. This commitment ensures a shopping experience that is both attentive and dependable.
Perks and Rewards for Every Shopper
JOUJOU values loyal customers and offers a rewards programme that gives something back with every purchase. Members can enjoy exclusive deals, early offers, and special surprises by collecting points while shopping. Signing up is quick and straightforward, opening the door to perks that make future shopping more enjoyable and rewarding.
Beyond rewards, customers can sign up for updates filled with helpful advice, product information, and giveaways. Whether through their blog or emails, JOUJOU shares ideas that help shoppers get the most out of their purchases. From helpful guides to sensual tips, there's more to the experience than just adding to your cart.
Discreet Delivery with Every Order
JOUJOU takes customer privacy seriously. Every order is packed in plain, unbranded packaging to ensure no one but the recipient knows what's inside. This commitment to discretion means shoppers can explore and purchase their favourite items without worry. It makes the experience smooth, enjoyable, and free from awkward moments or concerns about privacy.
Customers can choose from a range of secure and flexible payment options to make the process even more convenient. These include Afterpay, ZIP, Klarna, and YouPay—each allowing purchases to be split into manageable payments. With no hidden fees for on-time payments, shoppers can enjoy freedom and flexibility while focusing on what matters.
For any enquiries—whether it's product advice, technical difficulties, or help with an order—the JOUJOU team is ready to assist. Every message is treated with care, and responses are typically provided within 24 to 48 hours.
If the enquiry relates to an existing order, having the order number on hand will help the team locate the details more efficiently. This ensures a quicker and more accurate resolution.
Phone Support
1300 135 955
Monday to Friday, 9:00am – 5:00pm (AEST)
Excludes public holidays
Email Support
support@joujou.com.au
Alternatively, use the contact form below to send a direct message.