How are Mater Lotteries draws carried out?
Each major draw takes place under the supervision of an external auditor. An approved random number generator is used to select winners from tickets sold. Draws are usually held at Mater Foundation Queensland or remotely if needed. Details of draw timing are included in the Terms and Conditions.
How will I be notified if I win?
The main winner will get a phone call shortly after the draw. Instructions are sent by email or post, depending on contact details. Winners are guided through prize acceptance and property handover. Results are also published on the Mater Lotteries website and in national newspapers.
Can tickets be bought as gifts?
Gift tickets cannot be purchased or issued under someone else's name. All tickets must match the name on the account used for purchase. This ensures clear ownership and proper contact in case of a win. Apologies for any inconvenience this may cause.
Why are Mater Prize Home tickets not available in South Australia?
Sales for Mater Prize Home tickets are currently not available for South Australian residents. However, tickets for the Cars for Cancer Lottery are still open to South Australia. For help, the Supporter Care Team can be reached by phone or email.
How do you log in to a Mater Lotteries online account?
To log in, visit the Login Page and enter your registered email address. First-time users will be prompted to create a new password.
How can you contact customer support?
Customer support is available through the HELP or SUPPORT button at the bottom right of the screen during business hours. Outside of these hours, questions go to email and will receive a response as soon as possible.
How can someone join as a VIP?
To join as a VIP, create an account on the website and select the “Join VIP” option when purchasing tickets for recurring monthly payments.
What is the minimum ticket purchase for the Mater Prize Home?
The minimum ticket purchase for Mater Prize Home is $2.00.
What is the minimum ticket purchase for Cars for Cancer VIP?
The minimum Cars for Cancer VIP ticket purchase is $30.00.
How do I delete items from my cart?
Click the bin icon next to an item in your checkout screen to remove it. This lets you adjust your ticket order before confirming the purchase. You can then proceed to the checkout page to finalise your payment. Changes can be made easily before submitting.