How much does standard shipping cost?
Standard shipping is completely free on all eligible items. This includes frames, sunglasses, prescription glasses, custom products, and accessories. There are no hidden fees added at checkout. The service is offered without any extra charge.
Which items qualify for free standard delivery?
Free delivery applies to frames, sunglasses, prescription glasses, and accessories. Custom-made items are also included in this offer. No additional payment is required for shipping these products.
How can a prescription be provided during checkout?
A prescription can be entered manually during the checkout process. Another option is to upload an image of the prescription. Both methods are simple and quick to complete.
Can a prescription be sent after placing an order?
A prescription can still be shared after completing the purchase. It can be uploaded through the “My Order Details” section. Another option is to send it by email with the order number included.
Where should a prescription be emailed if needed?
A prescription can be emailed to the provided customer support address. The order number should always be included in the email. This helps ensure the prescription is matched correctly with the order.
What happens if a prescription is out of date?
Only valid and current prescriptions are accepted for eyewear orders. If a prescription has expired, the order will not be processed. In such cases, the order is cancelled automatically.
Is it possible to change a prescription after ordering?
Changes to a prescription are only possible within a short time after purchase. The order must be cancelled within one hour to make corrections. A new order can then be placed with the correct details.
What should be done if the wrong prescription was uploaded?
The order should be cancelled within one hour of placing it. After cancellation, a new order can be submitted with the correct prescription. Quick action is important to avoid delays.
Can an order be cancelled if there is a mistake?
Orders can be cancelled within one hour of purchase. This option is available in the “My Account” section under orders. After that period, cancellation may not be possible.
Are payment details saved with account information?
Saved account details do not include payment information. Personal data is kept separate from payment records. This ensures a safer shopping experience for customers.