What is the return policy?
Returns can be requested within 14 days of delivery. Only unused tyres that have not been mounted qualify. Tyres will be picked up from the original delivery address unless another location is set up in advance.
Are there any return fees?
Return fees vary and are calculated for each order. They might include cancellation fees, delivery costs, return shipping charges, or callout fees for mobile fitting services. These costs will be confirmed before the return is processed.
How are refunds processed?
Refunds are issued after the tyres are received and inspected. The refund amount is the original order total minus any applicable return fees. Money is returned to the original payment method used for the purchase.
Can customers arrange their own return shipping?
Yes, customers can arrange tyre returns through a registered courier. Relevant return details will be provided upon request. Tyres cannot be returned to the warehouse in person due to Workplace Health and Safety rules.
What is the cancellation policy before shipment?
If an order is cancelled before shipment, a standard $25 cancellation fee applies. This covers courier booking and restocking costs. The fee may be waived if the correct tyre is reordered.
Can customers change the delivery address after placing an order?
Customers should contact Tyroola customer service quickly to change the delivery address. Extra delivery charges or delays may happen if the order has already been collected.
Does Tyroola offer same day delivery?
Tyroola offers fast delivery for orders placed before 10am. Same day delivery mainly applies to orders with fitting services.
What tyre deals are available at Tyroola?
Customers can receive up to a $200 gift card when buying 4 selected Michelin tyres. Tyroola also offers up to $150 cashback on selected Pirelli tyres.
Can customers pay with Afterpay at Tyroola?
Customers can use Afterpay to split payments into 4 instalments. Tyroola also offers other payment options like ZipPay and PayPal Pay in 4.
How much can customers save at Tyroola?
Customers can save up to 50% off recommended retail prices on selected tyres. Tyroola also provides many special offers and cashback deals throughout the year.