What are the shipping charges?
Shipping costs are calculated at checkout. Orders of three or more cases qualify for free delivery, except for NT addresses. Free shipping applies only to standard delivery, not express shipping.
How long does delivery take?
Delivery times vary by location. For example, Melbourne orders take 2 to 3 business days, while Perth orders may take up to 15 days. Rural areas can take up to two weeks. Whisky orders may take slightly longer.
Where can deliveries be made?
Deliveries can be sent to most residential or business addresses. Options include Parcel Lockers, Post Offices, or PO Boxes through Australia Post. Australia Post tries home delivery first before sending items to a local post office if needed.
Is express shipping available?
Express shipping is available in certain areas. In Melbourne, Startrack On Demand delivers the next business day between 6 PM and 9 PM. Express delivery charges apply even on large orders, and free shipping does not include this service.
What is its 100% Happiness Guarantee?
Customers can return wine within a year if they are unhappy with the purchase. Refunds or credits are provided if two bottles or less are opened in a twelve-pack, or one in a six-pack. For mixed cases, contact support to arrange a suitable solution.
How are refunds processed?
Refunds or credits are issued once the collected wine is confirmed with customer service. Discounts linked to the returned purchase, such as free delivery, may be lost. Refunds for large orders may need confirmation of the returned stock.
Can an order be changed or cancelled?
Orders can be cancelled shortly after purchase using the One-Click Checkout cancel option. For later changes, contact customer service quickly by phone or live chat. Large returns may require warehouse confirmation before refunds are processed.
How does the VIM loyalty program work?
Membership begins automatically after the first purchase. Points are earned on wine purchases during each Membership Cycle, which runs from the account's Anniversary Date for one year. Higher points unlock better benefits at higher tiers.
Do loyalty points expire?
Status points reset at the start of each new Membership Cycle. Points earned in one cycle do not carry over to the following year.