Can I pre-order a Christmas tree from Fareastflora.com?
Yes, experience the true joy of the Christmas season with real Christmas trees pre-ordered from Fareastflora.com. These Christmas trees can be delivered to your doorstep or you may pick them up from the store in Bangsar Kuala Lumpur. Not only that, you may also make a reservation to recycle the tree once the festivities are over.
What kind of hampers does Fareastflora.com offer?
Fareastflora.com offers delicious fruit and wine hampers. You will find an exotic combination of seasonal fruits and intoxicating wines that will suit the recipient's taste and perfectly set the mood. Before buying, check out the Fareastflora.com promo codes and save on these uniquely crafted hampers.
Which payment method does Fareastflora.com accept?
You can pay through credit cards secured by Visa, MasterCard, and American Express. From the payment page, shoppers may also use payment channels like DuitNow, Shopee Pay, and GrabPay.
What is the difference between Petite, Deluxe and Premium sizes?
Fareastflora.com offers three different sizes in flower delivery: petite, Deluxe, and Premium. The number of flowers included in each arrangement will depend upon the size you pick. Petite will be the smallest bouquet, deluxe will be a medium-sized bouquet, and premium will be the largest with the maximum number of flowers.
What types of Add-On Gifts are available?
A variety of Add-On Gifts are offered, including soft toys, chocolates, balloons, and herbal tonics. These gifts can be found on individual product pages or on the dedicated Gift Add-Ons page. They can be added to your order for a special touch.
Is it possible to customise a flower bouquet or gift?
Yes, you can create a personalised bouquet or gift. If nothing on the website suits your taste, contact the team by email or WhatsApp to discuss your ideas. A staff member will reach out within the next working day.
When are deliveries available and how do delivery times work?
Deliveries are made Monday to Sunday in Kuala Lumpur and Selangor. Same-day delivery is possible from Monday to Saturday for orders placed by 11am. For Sundays and public holidays, place your order by 4pm the day before.
What happens if delivery cannot be completed?
It is best to have someone present at the delivery address to receive flowers and gifts. If no one is available, a re-delivery can be arranged for an extra charge, based on the recipient’s location.
Can items be returned or refunded?
Returns are accepted if the item is in the same condition as received, unused, with tags and in original packaging. Some items, like fresh flowers, food, custom gifts and sale items, cannot be returned. Damaged or wrong items should be reported immediately or within 24 hours for review.
How long do refunds usually take to process?
Once your return is received and approved, refunds are processed to the original payment method. It may take up to 21 days for the refund to show on your bank or card statement. Processing times depend on your bank or card provider.