When can a return be requested?
A return or exchange may be requested within 24 hours of receiving the order. Items must remain in their original packaging and condition. They should show no signs of use or damage. Only qualifying issues will be considered.
What items qualify for a return or exchange?
Only flowers with brownish, mouldy, or clearly broken stems may be returned. Fresh blooms must still appear suitable when assessed. Wilted flowers caused by lack of water are not included. Packaging must stay intact.
How are refunds processed?
Refunds require approval from management after the item is returned on time. The payment is sent back to the same method used for purchase. Only cases that meet the policy guidelines will be accepted. Clear photos may support the request.
Are discounted products returnable?
Discounted items cannot be returned or exchanged. These purchases are final. Shoppers should review discounted products carefully before placing an order.
How do I submit a return request?
Send a clear photo of the item to the customer service email. Include the order number and contact details to help the team identify the case. Instructions will be provided once the request is reviewed.
Why do flowers sometimes arrive wilted?
Flowers may lose moisture during transit, causing a temporary wilted look. Placing them in a vase with water usually helps them recover. They often brighten up after several hours. Support is available if concerns continue.
What happens if shipping is delayed?
Shipping delays may occur due to events outside the seller’s control, such as natural causes or strikes. These situations may lead to longer delivery times. Extra costs from such delays are not included.
Can the delivery address be changed after dispatch?
Address changes are not possible once the parcel is on its way. Any request leads to the parcel returning to the sender. Extra charges may apply under the return policy.