How do I get my money back after a return?
You get your refund after the store checks and approves your returned item. The money goes back to your original way of payment.
How can I exchange an item?
First, return the original item after it is approved. Then, you can make a new order for the item you want.
What should I do if my item is damaged or wrong?
You can contact customer support if your item is damaged or not correct. They will help fix the problem quickly.
How long do I have to return something?
You can ask to return an item within 7 days after you get it. Check your product as soon as it arrives.
Can shipping fees be made cheaper or free?
Shipping fees can be lower or free during special offers. You can also use TBM coupon codes or discounts to pay less for delivery.
When is a parcel called lost?
A parcel is called lost if it has been travelling for more than 15 working days. If this happens, contact customer support.
If I order before 1:00pm, when will my order arrive?
If you order before 1:00pm, your items usually arrive in 3 to 7 working days. The delivery time can change depending on where you live.
How long does it take to process my order?
Most orders are processed in two working days after you confirm your order. It might take longer if it is very busy.
What if I order on weekends or public holidays?
Orders made on weekends or public holidays are processed on the next working day when the store opens again.