Founded in 1841 under the AS Watson Group in Hong Kong, Watsons has grown into a leading name in health and beauty retail. As the top beauty retailer across Asia and Europe, Watsons now operates over 450 stores throughout Malaysia, offering in-demand products that meet everyday wellness and beauty needs.
Watsons provides a wide variety of items, including skincare, healthcare, personal care, hair care, men’s grooming, and other daily essentials. Collaborating with thousands of international brands and featuring 12 of its own, Watsons delivers quality and variety all in one place—making it a trusted destination for self-care products.
In Malaysia, shoppers can enjoy greater savings while still accessing top-name brands, ensuring both quality and value with every purchase at Watsons.
The return policy is only applicable for the orders made at the Watsons online store and click & collect. The policy states that the customer who is facing any issue with the order must contact customer support services in order to start with the returns process. The returns at Watsons will only be accepted in the under-listed situations.
- The order was delivered to the purchaser in a ruined, defective or damaged condition.
- The order has already expired, or the expiration date is near.
- The order does not contain the product you had ordered; kindly contact customer services, and a return will be arranged.
- All the orders are expected to be returned in their original form, if not then Watsons reserves the right to decline the return request placed by you.
None of your queries will be left unnoticed or ignored by Watsons' customer service, which is available to help you with any sort of condition. There are a number of ways to get connected with Watsons's customer service team, and they are listed below.
- Call the customer services number of Watsons at the following number: 1300 880 847.
- Feel free to drop an email at the Watsons email address hello@watsons.com.my.
- Go through the Frequently Asked Questions section and get solutions to some commonly inquired queries.
- You can also place your query by completing an online form, and the solution will be provided within 1 to 3 business days.
At Watsons, refunds for returned items are processed just as smoothly as placing an order. Once a return is initiated, it typically takes around 7 working days for the item to arrive at the warehouse and undergo a quality inspection. After approval, the refund may take up to 14 days to be credited to your account. Alternatively, customers can opt to receive their refund in the form of Watsons VIP Points, which can be used for future purchases.