When will the game key be delivered after payment?
The key is sent once the provider confirms payment. Delivery often takes just a few minutes. Some payment options may need extra checks, which can slightly extend the waiting time. In rare cases, delivery might take a few hours.
Why can key delivery time differ between payment methods?
Each payment provider has its own approval process. Some confirm payments instantly, while others take more time. This affects how quickly the order can move forward. The key is released right after the confirmation is complete.
What should be checked if the key is not received?
You can find the order status in the Purchases section. A “hold” status may need attention. Check your support messages and email inbox carefully. If you don't see anything, contacting support through a ticket is recommended.
What does a hold status mean on an order?
A hold usually occurs for security reasons. Additional checks might be needed before completion. Instructions are often provided through support messages. Following those steps can help release the order faster.
Why is a product visible if it was recently unavailable?
Stock levels change frequently during the day. Sellers may restock items at any time. Another buyer might cancel an order, putting the key back in stock. Availability can update within minutes.
Can product restock times be checked in advance?
Exact restock times are not shared. Sellers usually refill popular items often. High demand often leads to quicker restocking. It's worth checking back later.
When will a preorder key be delivered?
Preorder keys are sent no later than the official release day. Some sellers may deliver earlier if allowed. Delivery timing depends on regional release rules. European release schedules are followed.
Can a preorder be canceled before release?
Preorders can usually be canceled up to three days before release. This only applies if the key or bonuses have not been delivered. Requests after this period may be declined. Seller terms may also apply.
How can different order statuses be understood easily?
Each status clearly explains the order's progress. Pending means payment wasn't confirmed. Completed confirms the key was successfully delivered. Refunded or canceled statuses show that the order was reversed.
Is it possible to return an unused game key?
Returns are allowed if the key has not been revealed. Most sellers accept refund requests within one day. Rules may vary depending on the seller. Steam Gifts may have a different return process.