How do I contact Sephora ?
If you need to get in touch with Sephora, there are several ways to reach their customer service team. You can call them directly at +632 8626 3336 for general inquiries. For any concerns related to fraudulent activity involving Sephora, it's best to email them at sj@sephora.fr. Alternatively, you can send a message through their website by visiting www.sephora.ph/contact-us, filling out the required details along with your message, and clicking "Send." Sephora’s customer support is available from Monday to Friday, between 9:00 AM and 5:30 PM.
How do I return my order at Sephora ?
If you have any issues with the item you received, you must contact Sephora Customer Service. They will guide you through the process of getting a refund or exchanging the order.
How do you redeem a Sephora Gift Card/E-Gift card?
Sephora Gift Cards can be conveniently used for purchases both online and in-store. To redeem a gift card online, simply go to the payment page during checkout and select the Gift Card option. Enter your Gift Card Number along with the PIN provided. Then, click on "Save and Continue." The value of the gift card will be applied to your order, reducing the total payment amount accordingly.
How do I sign up at Sephora?
To create an account on Sephora, start by visiting the Sephora homepage. Once there, navigate to the top left corner of the page and click on the "Register" button. You will then have the option to sign up using your Facebook or Google account. After selecting your preferred method, fill in the required details and click on "Complete Registration." Your account will be successfully registered instantly, allowing you to start shopping and enjoying member benefits.
What is the Sephora Beauty Pass programme?
Beauty Pass is Sephora's free membership programme for registered customers. Members earn points on eligible purchases and receive exclusive rewards, promotions, and birthday gifts. Membership benefits increase depending on the membership tier.
How can customers earn Beauty Pass points?
Members earn Beauty Pass points by making eligible purchases through Sephora. Points are added after qualifying orders are completed. Accumulated points can be redeemed for selected rewards and exclusive offers.
What is Sephora's return policy?
Eligible products can generally be returned within 15 days of delivery. Items should be gently used or unopened and returned with the original packaging where possible. Returns are subject to Sephora's return guidelines and approval.
How are refunds processed by Sephora?
Approved refunds are usually issued to the original payment method. Refund processing begins after returned items pass inspection. The processing time depends on the payment provider and banking institution.
Can customers track their Sephora orders?
Yes, customers can track their orders through their Sephora account after dispatch. A shipping confirmation email also includes the tracking number. Delivery updates are available throughout the shipping process.
Can Beauty Pass points be transferred to another account?
No, Beauty Pass points are linked to the registered member's account. Points cannot be transferred or shared with another customer. Members should redeem points using their own account.