Ounass is Al Tayer Group’s first-ever digital and luxury online shopping website, featuring more than 600 popular designers from all over the world. At Ounass, you are not just limited to clothing; you will have a number of options to explore, whether it's home décor or bathroom accessories. You’ll be amazed by the array of options available.
Moreover, if you really want to look into your favourite influencer’s closets, you can simply find them listed on Ounass. Get ready to experience the most unique shopping experience, where you will get your orders destined for Dubai or the Kingdom of Saudi Arabia within hours with fast delivery options.
Feel free to purchase the products from famous brands such as Needle & Thread, PANGAEA, Tory Burch, Zimmermann, Golden Goose Deluxe Brand, Alexander Wang, Gianvito Rossi, Jacquemus, and more at the extraordinary discount offers, just by grabbing our Ounass promo code and coupons.
Customer Services
You need not stress over any issues related to Ounass, as their customer service team will help you figure out the solution. The only thing you have to do is reach out to them using any of the mediums mentioned below.
- You can chat with the customer service executive via texting them at 00971 529291013.
- You can also make a phone call; try calling them at 800 844 0687 (STC) or 800 850 0332 (Mobily.)
- To connect with Ounass's customer service team, email them at customercare@ounass.com.
- Frequently Asked Questions
- Fill out the online form under the' Contact Us option.’
Return Policy
If you are confident with the order or not satisfied with the received order from Ounass, you can return it following the terms and conditions listed below in points.
- You get 30 days to return your order at Ounass.
- The order you intend to return must be kept original.
- Make sure to print out the AWB number of the return package, or your return will be discarded.
- Returned products should be unused, unworn, undamaged, and returned in resalable condition; your return request will be discarded.
Payment Modes
At Ounass, you can complete your order using any of the mediums mentioned below.
- VISA
- MasterCard
- PayPal
- Cash On Delivery
- Mada
- KNET
- Apple Pay
- Store Credit
Please Note—Payments made using PayPal will be charged in USD as SAR currency is not accepted. Moreover, if you choose cash on delivery, payments beyond SAR50,000 won’t be accepted.
Refund Policy
Once you have returned your order, it takes 2 to 3 days for a quality check. Once the return is accepted, the refund amount will be processed to the original payment channel. However, if you wish, you can also get your refund in the form of store credit, which can be used for future purchases.
Generally, it takes 7 to 10 working days for the payment to reach the destined account; however, the duration completely depends on the type of payment channel. Find the details mentioned below.
- Refunds for Credit Card payments can take ten working days.
- Cash on delivery refund will be made using store credits and will be transferred within 24 hours.
- PayPal payments may take a little time, depending on their processing timeline.
- MADA refunds can take up to 14 days.