Can an order be changed or cancelled after placing it?
Once an order is placed, changes or cancellations cannot be made, so it is best to check everything before confirming the order.
Why has no shipping confirmation been received after three business days?
Some orders take longer to process due to security checks or busy times. Most orders ship within five working days, and tracking details are sent by email once shipped.
Is it possible to change an order after it is placed?
No changes can be made to orders after they are placed. Double-check all items and shipping details before buying to avoid mistakes.
What delivery options are available?
Standard delivery is offered, and shipping is free for orders over S$150. Delivery usually takes 4-7 days, not counting weekends or holidays.
How does the shipping process work?
Once your package is sent, a tracking number will be emailed to you. Shipping may take up to five working days, but the order should arrive within the stated delivery timeframe.
Why are items sometimes shipped in different packages?
Sometimes items are sent separately to get them to you faster. You will receive a separate tracking number for each package, but there are no extra charges.
What is the returns policy?
Items can be returned within 30 days as long as they're unused and have all tags. Some items, like opened beauty products or used underwear, cannot be returned for hygiene reasons.
How can a return be made?
Start a return request online and include the order ID and invoice. A shipping fee of S$10 will be taken from your refund.
How long does a refund take?
Refunds are processed within 10 business days of receiving the return. The money goes back to the original payment method, and it may take extra time for your bank to finish the process.
Are exchanges possible for online orders?
Exchanges are not accepted at this time. To get a different item, return the original and place a new order.