What is the flower replacement policy at Roses Only?
If your flowers die within 2 days, even with proper care, Roses Only will replace them. Just email them with 2-3 photos of the roses in their vase.
How can I track my order?
There is no tracking link for deliveries. Call 65 6256 1818 to check on your order’s status.
Are the Roses Only reviews genuine?
Yes, the reviews are written by real customers who have bought from Roses Only.
Can I receive a refund if I cancel my order?
No refunds are given for cancellations. You will get shop credit if you cancel within two days before delivery.
How do I get a refund if something goes wrong with my Roses Only order?
Contact customer service if there is a problem. Refunds, if given, go back to your card or PayPal in 7–14 working days.
Can I pick up my order in store?
Yes, orders can be collected at Far East Flora Centre, 435 Clementi Rd, Level 2, Singapore. Choose the pickup option when checking out and collect during opening hours on the chosen date and time.
Can I include a personalised message with my order?
Yes, you can add a message before checkout. Only what is written will be included, so leave out your name if you want the gift to be anonymous.
What happens if no one is home for delivery?
If no one is home, the driver will leave the flowers where it is safe, if possible. You can give instructions on where to leave the gift. If there is no safe place, the order goes back to the shop and a re-delivery fee applies.
What is the flower return policy?
If flowers die within 3 days despite care, a replacement can be arranged. Contact the shop within three days and keep the flowers for inspection or take photos. Flowers cannot be replaced if thrown away without proof.
What is the cancellation policy?
Cancellations made 24 hours before delivery are handled case by case, so contact the shop early. If cancelled within 24 hours, a 50% fee applies. Cancellations on the day of delivery are not possible if the order is prepared.