Can you notify me when an "Out of stock" product is in store?
- Sephora understands the frustrating feeling of the desired product being out of stock.
- Click the "Waitlist Me" option, and you will get a notification once the stock comes back.
What is the Sephora Beauty Pass Programme?
It is a loyalty program by which you get the benefits to earn points, use rewards, and a lot. Moreover, you even get birthday surprises from Sephora. This program is for both offline stores and online stores for Singapore, Thailand, Malaysia, Hong Kong, the Philippines, New Zealand, and Korea.
How long is your refund process?
Sephora has two ways of refunding, one is by credit voucher, and the other one is the original payment method. And it takes about 10 working days to refund.
Do you process orders during Public Holidays?
No, Sephora doesn't process on public holidays, as warehouses are closed on weekends.
What can I do if a product is out of stock?
You can click the 'Waitlist Me' button on the product page and fill in your details. You will get an email when the product is available again.
How do I check my order status?
Log in to 'My Account' on the website or app and click on 'Orders' to see your order status. You can track your order there at any time.
How much does standard delivery cost?
Standard delivery is SG$6 for orders under SG$35 and free for orders SG$35 and above. Gold Tier Members get free standard shipping on any order for a limited time.
Can I change my order or shipping method after I place it?
No, you cannot change your order or delivery option once you have finished buying. Please check your shopping bag and address carefully before checking out.
Where can I buy Sephora E-Gift Cards?
You can buy Sephora E-Gift Cards online on the Sephora website in Singapore and some other countries. Only E-Gift Cards bought from Sephora stores or the website will be accepted.