What are the shipping options on Shopbop?
Shopbop offers Free Express Shipping, which takes 2 to 4 days, for faster delivery. There’s also Free Postal Shipping, which takes 7 to 20 business days, for a cheaper option if you don’t mind waiting longer.
Can I exchange items for a different size or colour?
To get a different size or colour, simply place a new order for the item you want. After Shopbop receives your return, they will refund your account.
What is Shopbop's return policy?
You can return items within 30 days of purchase as long as they are unworn, unaltered, still have all the tags attached, and are in their original packaging. If you return an item without the security tag or with a damaged tag, you might not get a refund. Shipping charges are not refunded.
Can I modify or cancel my order after placing it?
Once you place an order, you cannot change or cancel it. If Shopbop misses a guaranteed delivery, they will refund you within 7 business days.
How can I get a price adjustment if an item goes on sale?
If an item is reduced in price within seven days of your order, you may request a price adjustment. Contact Shopbop by phone or email and include your order number. If approved, the refund will go back to your original payment method.
Does Shopbop match prices from other online shops?
Shopbop can match prices from other online retailers at the time you buy. The item must be the same style and colour. The retailer must be authorised and show the lower price on their website in US dollars. Auction or discount sites are not included.
Can I combine a price match with other offers?
Items can be discounted by either a price match or a Shopbop promotion, but not both. Only one discount can be used per item during promotions.
What happens if the item I want is out of stock?
If the item is not in stock, Shopbop will send you an email. You may need to provide more information if there are issues with payment.
How long does a refund take if a guaranteed delivery is missed?
Refunds for missed guaranteed deliveries are processed within seven business days. Your bank may take another 7 to 10 business days to show the money in your account.
Can I exchange an item for a different size or colour?
Exchanges are not offered. For a different size or colour, place a new order. Once your return is received, your account will be credited.