How can I change my flight booking?
To change your flight booking, visit the My Booking section on the website and log in using your booking reference and name. There, you can raise a Customer Support Request (CSR). Changes depend on the rules of your booking, and some may not be possible. Requests are usually processed within three business days. Urgent requests near your departure date are given priority.
How do I request a holiday quotation?
To get a holiday quotation, email travel@dnata.com with your destination, travel dates, guest numbers, and any preferences for airlines, hotels, or room types. You can also reach out via Instagram, Facebook, Twitter, YouTube, or by calling 800 DNATA (36282). Physical travel shop locations and a contact link are available online.
How do I get my boarding pass?
Check in for your flight on the airline's website, usually within 24 hours of departure. You can often choose to receive your mobile boarding pass by email, text, or view it in your browser. Save it on your device or print a copy for the airport. For further help, contact your airline directly.
Where do I find information about travel insurance?
Travel insurance details are available through dedicated links for worldwide and inbound policies, as well as AIG policy terms. For questions, visit the insurance section on the website. You can find specific policy documents and conditions there.
Why is a copy of my passport required?
A copy of your passport may be requested to prevent credit card fraud and confirm your identity. This check may be needed before tickets or reservations are finalised. You can send any required documents by following the instructions provided during your booking process.
When will my refund be processed?
Refunds are processed within 21 to 30 days after your booking is cancelled. Dnata charges apply in addition to any supplier cancellation fees. The refund amount will be shown after deductions for any charges.
Can the name on my booking be changed?
Name changes are possible in some cases but may involve a fee. Some airlines and hotels do not allow name changes at all. Names must always match your passport details, except for titles like Miss or Mrs, which are not required. To request a change, use the Manage Your Booking section and raise a Customer Support Request.
What should I do if I have not received my flight tickets?
If you have not received your e-tickets or confirmation email, log in to the My Booking section and use the option to print your booking receipt. You can also request the tickets to be emailed or call Customer Support at 800 DNATA (36282), available 24 hours. Check your email junk folder in case the confirmation was filtered.
Can I arrange a transfer to my hotel?
Transfers from your arrival airport to your hotel can be arranged online or by calling Reservations at 800 DNATA (36282), open 24 hours. Options include shuttle services, private taxis, or group coaches. Book early to secure your preferred transfer.
How do I cancel my booking?
To cancel a booking, use the My Booking facility on the website or call Customer Support on 800 DNATA (36282). Fees may apply, and some bookings are non-refundable, so check the terms carefully. Cancellations should be made as early as possible to avoid extra charges, such as no-show fees.