What games can I play in the lottery?
Participants aged 18 and above can enjoy "Lucky Day" and "Scratch Cards," with details available on the website. More games will be introduced soon, so checking the website regularly ensures staying updated. Each game offers an exciting chance to win.
Can I play the lottery from outside the UAE?
Participation is only allowed when physically located in the UAE. Tickets cannot be purchased or redeemed from outside the country. Location verification ensures compliance with regulations and a fair gaming experience for all eligible players.
What prizes can I win in the lottery?
Each game offers different prizes, with the largest currently being the "Lucky Day" jackpot. The jackpot amount updates regularly, so checking the website provides the latest details. All games follow specific rules and terms, ensuring a fair experience.
Can I choose my own lottery numbers?
Players can select their own numbers or use the "Easy Pick" feature for a random selection. This option provides flexibility based on personal preference or convenience. Both methods offer the same chance of winning in each draw.
How will I know if I have won a prize?
A notification is sent to the online account used for participation. Logging into the account allows players to check whether they have won. Keeping track of notifications ensures no winnings go unclaimed.
Is an online account required to play?
An online account is required for purchasing tickets through the official website. Only one account is allowed per eligible player. Retail outlet purchases can be made without creating an online account.
How are lottery prizes claimed?
Prize claims depend on the ticket purchase method and prize value. Smaller prizes may be credited automatically or claimed at authorised retail outlets. Higher-value prizes require customers to contact The UAE Lottery and complete the verification process.
How long do winners have to claim a prize?
Winning prizes must be claimed within 180 days from the relevant draw date. Unclaimed prizes may be permanently forfeited after this period. Winners should complete the claim process as soon as possible.
What documents may be needed to claim a prize?
Winners may be asked to provide proof of identity and other supporting documents. Verification helps confirm eligibility and validate the winning entry. Additional information may also be requested before the prize is paid.
Are there any fees for withdrawing winnings?
A bank charge of AED5 applies to each withdrawal. Additional fees may be imposed by financial institutions, so confirming with them beforehand is recommended. Any extra payment processing charges will also be the responsibility of the account holder.