Can I cancel my booking for free?
Many GetYourGuide experiences offer free cancellation up to 24 hours before the activity. However, cancellation policies may vary, so check the terms of each booking before confirming.
Does GetYourGuide offer skip-the-line tickets?
Yes! GetYourGuide provides priority access and skip-the-line tickets for various attractions, allowing travellers to avoid long queues at popular sites like museums, landmarks, and theme parks.
What payment methods does GetYourGuide accept?
GetYourGuide accepts Visa, MasterCard, PayPal, Apple Pay, and other secure online payment methods. The platform supports multiple currencies for international travellers.
What travel tips does GetYourGuide give?
GetYourGuide gives tips about places to see, things to do, and ideas for trips. For some cities, there are special 48-hour guides with the best things to do.
How can a customer find trip inspiration or guides?
A customer can search for a city on the GetYourGuide website and click on the 'Trip inspiration' drop-down at the top of the page.
Does GetYourGuide have different prices for children, students, or seniors?
Yes, GetYourGuide often has different prices for children, students, adults, and seniors. The customer can see all the prices by using the drop-down when choosing the number of people.
Can a customer get discounts for other reasons, like being disabled or in the military?
No, GetYourGuide does not have special discounts for disabled persons or military. Prices are only different for age groups.
Where can a customer find the meeting point?
The meeting point is shown under 'Meeting Point' in the activity details on the website. After booking, it is also on the booking summary page and on the voucher.
Can a customer change the date or time of their booking?
Yes, a customer can change the date or time. They need to enter their booking reference and PIN from their voucher or confirmation email on the change tool on the GetYourGuide website.
How does a customer get their ticket after booking?
After booking, the customer will get a voucher from GetYourGuide by email or in the app. Sometimes, the activity provider will send the ticket instead.