How long do I have to return items?
Items can be returned within 28 days of receiving your order for a full refund. Items must be unworn, in original packaging, and in saleable condition. Outside the 28-day window, refunds may not be processed.
Can I return items after 28 days?
If items are returned after 28 days, a refund may not be issued. The items may be kept instead. This ensures fairness and helps orders move smoothly through the returns system.
Are faulty items covered under returns?
Yes, faulty items are covered and can be returned at any time. Rights to return faulty items remain unaffected, regardless of the 28-day standard returns period. Faults will be assessed to confirm eligibility for a refund.
Which products cannot be returned?
Cosmetics, toiletries, and certain jewellery items can only be returned if faulty. Products with security stickers also cannot be returned once seals are broken, unless required by legal rights. Always check packaging before opening such items.
How long will my refund take?
Allow up to 14 days for your items to reach the returns centre. After that, refunds will be processed within the timescales given for each payment method. Confirmation is sent once the refund is complete.
What are the refund timescales by payment method?
Refunds take around 5 days for cards, 3 for PayPal, and 7 for Apple Pay or Google Pay. For Tamara and Tabby, the timescale is approximately 5 working days. Times may vary slightly depending on your provider.
How will my refund be paid?
Refunds are automatically processed to the original payment method used for the order. This ensures a safe and direct process. Always check your account or statement linked to the original transaction for updates.
Can I exchange an item?
Exchanges are not available. Instead, return any unsuitable items for a full refund and place a new order. This approach ensures faster processing and avoids delays when selecting different products.
What are the shipping charges in the UAE?
Orders under 280AED will be charged a delivery fee of 20AED. Orders above this amount qualify for free delivery. Delivery costs are always displayed clearly at checkout.
How long does delivery usually take?
Delivery times vary by warehouse location. Orders from the GCC warehouse usually arrive next day if placed before 11:30pm. UK warehouse orders take up to 4 working days. Holiday periods may require extra time.