What if a wine arrives damaged or faulty?
Damaged or defective bottles can be returned within 14 days of receipt. A refund or replacement will be arranged once the item is received in its original box and inspected.
What should be done if a parcel is damaged during delivery?
If any bottles arrive broken, customers should contact the support team within 10 days of delivery. Sending clear photos of the damaged items and packaging helps resolve the issue quickly.
When will refunds appear after a return?
Refunds for qualifying returns are usually processed within 30 days of receiving the product. All refunds are subject to a brief inspection to ensure the product meets return criteria.
Can an order be cancelled after purchase?
Yes, customers can cancel within 14 days of receiving their order without giving a reason. The items must be unused and returned in their original packaging. A refund will follow once the return is confirmed.
What happens if an order goes missing or is delayed?
If an order has not moved for over 14 days, customers can report it and start an investigation. A declaration form will be provided, and once verified, a refund or replacement will be issued within 30 days.
How can personal details be updated on 8Wines?
Customers can easily manage their details by logging into their Account area. Within the dashboard, they can update billing information, change their password, or adjust email preferences in just a few clicks.
How can the progress of an order be tracked?
A tracking link is automatically emailed once the order has been dispatched. Customers can click this link at any time to follow their parcel's journey right up to delivery.
Does 8Wines deliver internationally?
Yes, international delivery is available for customers around the world. Those outside the EU or UK are responsible for making sure that wine can be imported into their country and for covering any local customs duties or taxes.
What is the minimum order requirement?
8Wines does not require a minimum purchase amount. Shoppers have complete flexibility to buy one bottle, several bottles, or a mixed case based on their preference or budget.
Is it possible to include a message with a wine gift?
Customers can add a personal touch to their gifts by using the gift note section at checkout. This lets them include a heartfelt message or greeting card along with the wine. Extra help is available through the customer service contact page.