What delivery options are available in the UK?
Two main delivery services are offered within the UK. Standard delivery takes 3 to 7 working days and costs £4.95. Express delivery takes 1 to 2 working days and costs £6.95. Both services include tracking for peace of mind.
How long does standard delivery usually take?
Standard delivery is expected to arrive within 3 to 7 working days. Most orders arrive on time. The service includes tracking to help follow the parcel's progress until it is delivered.
What is the timeframe for express delivery?
Express delivery is designed to arrive within 1 to 2 working days after dispatch. It is a fully tracked service. Most orders arrive quickly once they leave the warehouse.
When will my order be dispatched?
In-stock orders placed before 2PM GMT Monday to Friday will be dispatched the same day. Orders placed after 2PM, on weekends, or during public holidays will be dispatched on the next working day.
Can items be returned for a refund or exchange?
Items can be returned within 30 days of purchase if they are unused, in original packaging, and have proof of purchase. Delivery charges are not included in refunds, and some items cannot be returned unless they are faulty.
What is the returns policy for open box items?
Open box items are inspected and sold at a discount. They may have minor cosmetic marks and might not be in original packaging. However, they are unused, fully working, and covered by a full manufacturer’s warranty and a 30-day return policy.
Are any items excluded from the returns policy?
Yes, exclusions include gift vouchers, charitable donations, personalisable or made-to-order goods, and certain personal care products like opened mattresses, toiletries, and face masks. Multi-buy purchases must be returned as a complete set.
Who pays for the cost of returning items?
The customer is responsible for the cost of returning unwanted goods. This does not apply to faulty or misdescribed items, where return arrangements will be handled differently under consumer rights.
What warranty is provided with products?
All products come with a standard one-year warranty against manufacturing or material defects. This warranty is in addition to statutory rights and offers extra reassurance when making a purchase.
Do some brands have longer warranty coverage?
Yes, some brands may offer additional warranty periods beyond the standard one year. Full details can be found in the product description or by checking directly with the manufacturer.