How much are return fees?
How much are return fees? Returns from within the UK cost £3.50, and international returns cost £7. These fees are automatically deducted from the final refund. The policy ensures a simple and clear returns process for all customers.
What size range is available at Aligne?
Aligne offers clothing in UK sizes 6 to 22, with some styles available in dual sizes from XS to XL. Jeans come in waist sizes W24 to W40. There’s a detailed size guide to help you find the right fit and view conversion charts.
How can customers use the tailoring service?
UK customers can use a tailoring service to adjust items that don’t fit right. This service offers a convenient way to get a better fit without returning. You can find more details through the online returns portal.
What should be done if an order is faulty or incomplete?
If your order arrives faulty or with missing items, contact customer service as soon as you can. Include clear photos when reporting the issue to get help faster. The team will review your case and provide a suitable solution, like a replacement or refund.
Can an order be cancelled or amended?
Orders cannot be cancelled or changed once confirmed since dispatch starts right away. However, you can still return unwanted items according to the returns policy. This allows customers to stay flexible even after placing the order.
How can an order be tracked?
Every order comes with tracking for full visibility. Once dispatched, an email with a tracking link will be sent so you can monitor the delivery. You can use the direct email link or visit the delivery page for carrier-specific tracking options. If you run into tracking issues, support is there to help.
Are exchanges available for orders?
Size exchanges are currently available only for UK customers. International customers can choose store credit instead of direct exchanges. The brand plans to expand exchange options to more locations in the future.
How long does it take to receive a refund?
Refunds are usually processed within 7 to 10 days after the return is received. During busy times, it might take a bit longer. Customers will get a notification once the refund is issued, and the return fee will be deducted automatically. The timing of the refund may depend on individual bank processing times.
How can an item be returned?
Returning items is easy. You can start the process through the online portal. Just follow the step-by-step instructions, print your label, and drop off the parcel at your nearest carrier point. You'll receive a notification once the return has been processed. UK customers also have tailoring services available if they want to adjust the fit instead of returning.
What is the return policy?
You can return full-price items within 30 days of delivery for a refund. Sale items can be returned within 14 days for a refund or exchange. Returns from the UK have a £3.50 fee, while international returns cost £7. This fee is automatically taken from the refund amount after processing.