Can customers return their purchases?
Returns are accepted within 14 days of receiving the order. Items must be unworn, unwashed, and in their original condition. Products missing tags or packaging may be rejected. Refunds are issued only if all return conditions are met.
How much does delivery cost?
Delivery costs are clearly shown before confirming any order. The total includes all shipping fees for the selected option. Customers can view this information at checkout before completing payment.
Can UK customers exchange their items?
Yes, UK customers can request an exchange within 14 days of delivery. The exchanged item must be unused and in its original condition. Exchanges are processed only after the returned product is approved.
How can customers track their AMYLYNN orders?
Once dispatched, customers receive tracking details via email. Orders can be tracked anytime on the courier’s website. This helps ensure visibility and security for every delivery.
What happens if a return is rejected?
If a return does not meet the conditions, customers are notified by email. The rejected items can be sent back at the customer’s expense. It’s best to check all tags and packaging before returning.
How long does delivery take?
Orders are dispatched quickly after confirmation. However, delivery times are only estimates and may vary. Delays can occur due to strikes, weather, or courier issues. Tracking updates will show any changes in expected delivery time.
Are there items that cannot be returned?
Yes, Final Clearance or “3 for £40” items cannot be returned. These items are not eligible for refunds or exchanges. Customers should review the product details carefully before purchasing.
What are the conditions for refunds?
Refunds apply only when the returned items meet all eligibility rules. Products must be unused, with tags and packaging intact. Items without these may not qualify for a refund.
Does AMYLYNN ship internationally?
Yes, AMYLYNN ships worldwide through Royal Mail and UPS. Customers can choose from several delivery options during checkout. Every order is securely tracked for peace of mind. Tracking details are emailed once the parcel is dispatched.
Do deliveries require a signature?
Yes, all AMYLYNN deliveries require a signature upon receipt. This ensures orders are securely delivered to the correct person.