Do you provide custom bed sizes?
Yes, custom bed sizes can be made to order. Alongside standard options, sizes such as Emperor and Large Emperor are available. Luxury linen, mattresses, and frames can all be tailored to fit these dimensions. Customers are encouraged to contact the team to discuss individual requirements.
Can I supply my own fabric?
Yes, fabrics sourced elsewhere may be used for bespoke items. However, they must comply with UK fire safety regulations. These laws ensure that all upholstery materials meet ignition resistance levels. Customers should confirm compliance before submitting fabric for use.
Are sales or discounts available?
Yes, discounts and promotions are offered throughout the year. Customers can sign up for the newsletter to receive updates on future offers. This ensures early access to seasonal promotions and new product releases. Subscriptions can be cancelled at any time.
Can I purchase items using finance?
Yes, interest-free finance options are available online and in showrooms. Customers can spread payments over terms between six and twenty-four months. A minimum deposit of 33% is required. Finance amounts range from £1,845 to £25,000 depending on the order value.
How do I check if a bed will fit?
Measuring available space before ordering is strongly recommended. Customers should also consider stairways, doors, and hallways for delivery access. A home visit can be arranged to confirm suitability. This helps avoid problems during delivery.
Can I assemble my bed myself?
Yes, self-assembly is possible for all beds. However, a professional assembly service is also offered. This removes the effort and saves time for customers. Charges apply, and details can be found in the delivery guide.
How does the delivery process work?
Once an order is confirmed, the logistics team arranges delivery. Customers receive a call on the morning of delivery with an estimated arrival time. Orders over £1,000 require cleared balances before delivery. Smaller items such as linen are sent by courier.
What are the typical lead times?
Lead times vary by product type. Mattresses and linens usually take around four weeks, while upholstered beds may take eight weeks. Wooden or brass furniture often requires up to sixteen weeks. These timescales are displayed during checkout.
What is the returns policy?
Returns are free within fourteen days, and exchanges are available within twenty-eight days. Ex-display, clearance, or specially ordered non-stock items cannot be returned. Customers should arrange collection with the service team. This ensures a straightforward process.
What if my item arrives damaged?
If an order arrives damaged or not as described, contact customer support immediately. Photographs and details may be requested to resolve the issue. A replacement or appropriate solution will be offered. Prompt communication ensures the problem is resolved quickly.