How are bulky or heavy items delivered?
Large items are delivered to the kerbside only. A valid contact number is required so the courier can arrange delivery. Drivers are not allowed to bring goods inside or assemble them.
What delivery upgrades are available?
Some eligible items offer a free “room of choice” delivery option. The courier will deliver items to the chosen room and remove all packaging at no extra cost.
How can customers track their orders?
Once dispatched, customers receive an email with tracking details and a link. Couriers may also contact customers to confirm delivery using the provided phone number.
Can customers cancel an order after purchase?
Orders can be cancelled before dispatch by calling 0800 240 4050. Once shipped, cancellation isn’t guaranteed, but customers can refuse delivery or return the order for a refund.
What is the policy for returning products?
Items can be returned within 30 days of delivery if they are unused and in their original condition. Refunds are processed within 14 days after inspecting the returned items.
Is express or next-day delivery available?
Next-day delivery is available for selected products in mainland UK. Orders must be placed before 1 PM from Monday to Friday, and an extra charge may apply.
Does Aosom UK offer free shipping?
Yes, free standard shipping applies to all orders delivered to mainland UK and the Channel Islands. Some areas, like the Scottish Highlands, Isle of Man, and Isle of Wight, are not included.
What are the estimated delivery times?
Standard delivery across mainland UK takes 1 to 4 working days. Orders shipped from warehouses outside the mainland typically take 4 to 8 working days to arrive. Estimated delivery times are shown on each product page.
When are orders processed and dispatched?
Orders are usually processed within 24 hours from Monday to Friday. Dispatch times may vary due to unexpected circumstances, and customers will be updated if there are any delays.
What should a customer do if they experience issues while ordering?
If customers face any issues during checkout, they can call 0800 240 4050 or use the website’s contact form. The support team helps resolve problems quickly to ensure successful completion of orders.