Who handles booking amendments or upgrades?
The reservations team manages all changes, upgrades, and extensions. Their contact details are provided on your confirmation email. They can confirm availability and explain any costs linked to changes.
Is it possible to extend my holiday?
Yes, extensions are available when accommodation remains open. Speak to the team during your stay or call ahead before departure. Extra nights are offered only when there is space available.
How can I amend an existing booking?
Amendments are possible by calling the reservations team directly. Online amendments are not available. Please note that changes cannot be made within 14 days of the scheduled arrival date.
What if I arrive before check-in time?
Guests are advised not to arrive before the agreed check-in time. Early arrivals cause congestion and affect departures. Arriving at the correct time helps ensure smooth movement around the park.
What are the ways to book?
Bookings can be made in two simple ways. Use the online booking system or call the reservations number for assistance. Both methods make it easy to secure your holiday.
How many homes can be reserved online?
Online reservations are limited to one holiday home at a time. For bookings of two to four homes, call the reservations team directly. Larger groups are supported by a specialist team.
Can I upgrade my booking?
Yes, upgrades are possible if there is availability at the park. Call the booking team to discuss options. Guests often choose upgrades to enjoy features like hot tubs or larger spaces.
When can I check in?
Check-in times differ depending on the type of accommodation. Exclusive stays are available from 2:30pm, while most others begin at 4pm. Touring guests can arrive earlier at designated times.
Is late check-out available?
Late departures can be arranged in advance, depending on space and availability. Guests may extend until 12pm or 4pm for a fee. Arrangements should always be confirmed before arrival.
What is the standard check-out time?
Check-out is scheduled for 10am across all accommodation types. Late check-out may be possible for an additional fee, subject to availability. Gara Rock, Retallack, and East Fleet are not included in this option.