How can exchanges be requested?
Exchanges are available within 30 days of dispatch. Items should be unused and in their original packaging. To arrange an exchange, contact help@barnshenn.co.uk, and the team will guide you through the process.
How are damaged or faulty goods handled?
If an item arrives faulty or damaged, it will be replaced or refunded quickly. Customers just need to fill in the damaged or faulty product form, and the issue will be resolved smoothly.
Are there any items that cannot be returned?
Yes, some exceptions apply to the return policy. Items that are damaged, personalized, or opened for hygiene reasons cannot be returned. Furniture pieces may also be excluded unless faulty when delivered.
How can a product be returned?
A straightforward return policy allows returns within 30 days of delivery. Items must stay in their original condition for a full refund. Refunds are processed within 14 days after confirmation by email.
What are the delivery charges and timelines?
Orders under £50 incur a standard £5.99 fee for next-day DPD delivery. A £3.99 option is available for 2 to 3 working days. Orders above £50 qualify for free shipping, with deliveries typically arriving within three days.
Are themed furniture sets available for different rooms?
Yes, themed sets for kitchens, bathrooms, bedrooms, and living rooms are available. Each one helps children design a complete dollhouse experience, allowing them to create their dream home filled with charm and personality.
Can different furniture themes be mixed together?
Yes, all sets can be mixed and matched easily. Children can create unique rooms by combining classic and colorful designs to match their own imaginative style. Mixing themes makes playtime more creative and exciting.
Is the furniture suitable for pretend play or only for display?
The furniture is designed for real pretend play, not just decoration. Drawers can open, chairs support wooden dolls, and tiny beds are ready for naps. Each item encourages creative storytelling and imaginative fun.
Do the furniture sets arrive assembled or need setup?
Most furniture pieces come pre-assembled for convenience and immediate play. Some sets include simple clip-on parts, letting children enjoy building and decorating their dollhouse rooms. This adds a fun element to the setup process.
Can the dollhouse furniture fit into standard wooden dollhouses?
Yes, the furniture is made to fit most standard-sized wooden dollhouses. For the best experience, it matches perfectly with the Play-date Doll House in both size and design. Children can easily combine them to create charming, realistic play scenes.