How can diffuser performance be improved?
Place the diffuser base on a clean, flat surface to ensure proper airflow. Dust or dirt can block the mist outlet and lower mist quality. Keeping it clean improves both performance and scent output.
Is it normal to see water droplets near the outlet?
Yes, light condensation or small droplets around the outlet are normal. Mist may settle faster in cooler or more humid rooms due to air temperature and moisture levels.
What should be done if the diffuser does not turn on?
Check that you added 100ml of water. If the water level is wrong, the diffuser may not start. Adjust the amount and try again after a few minutes.
How should the diffuser be cleaned?
Clean the diffuser with a mild detergent and soft cloth. Never fully immerse it in water. Gently wipe all surfaces and let them dry completely before using it again.
Where should the diffuser be placed?
Use the diffuser in a well-ventilated indoor area. Keep it away from bathrooms, sinks, or other water sources. Always pour water carefully to avoid the air outlet and prevent electrical damage.
What makes Bcalm essential oils special?
Bcalm essential oils are 100% pure and certified organic. They do not contain synthetic materials, chemicals, or additives, ensuring a natural and safe aroma experience at home.
What if water accidentally enters the air outlet?
Unplug the diffuser immediately and let it dry for 24 hours. Avoid using it until it is completely dry to prevent internal damage and ensure safety.
Are Bcalm oils safe to use around pets?
Essential oils should be used sparingly during pregnancy and around young children. Always ensure good ventilation and stop use if sensitivity or irritation occurs.
How long does delivery take?
Orders usually get processed within 2 to 3 business days. Delivery is free on orders over £25, though there may be occasional delays during busy periods.
How are customers updated about their order status?
Email updates are sent for every order, including confirmations and changes. Customers are informed of any processing delays or delivery issues, ensuring clear communication throughout.