What delivery services are available?
Bedstar offers next-day delivery on thousands of beds and mattresses. Customers can also select a preferred delivery date at checkout to suit their schedule.
How can the order be tracked after dispatch?
Customers can email support@bedstar.co.uk or call 01423 863914. The team will provide the latest tracking updates and estimated delivery details.
Are weekend deliveries available?
Yes, deliveries operate Monday to Sunday. Customers can select a weekend day for £25 at checkout, depending on postcode availability.
What if no one is home during delivery?
If the customer is not available, the order returns to the local depot. A redelivery or return can be arranged for a minimum fee of £40.
Which couriers handle the deliveries?
Bedstar partners with trusted UK couriers, including Panther Logistics for two-person delivery and XDP for smaller items. Some orders may arrive directly from suppliers.
Is it possible to track an order?
Customers receive an SMS or email the evening before delivery with a tracking link. Premium deliveries include confirmed time slots, depending on the service chosen.
Can the delivery time be changed?
Once a delivery slot has been assigned, it cannot be changed. Time slots are estimated and may occasionally fall outside the advised window.
When are deliveries made?
Standard delivery operates between 7am and 9pm from Monday to Sunday. A three-hour time slot is provided, and certain postcodes allow paid timed delivery options.
Can deliveries be made outside the UK?
Deliveries are limited to UK mainland addresses. However, items can be sent to UK-based freight forwarding companies for customers arranging international transport.
What does the premium delivery include?
The premium service offers a two-person delivery to a chosen room, health and safety measures, timed slots, weekend options, recycling, and real-time tracking updates.