How do I track my order?
Once shipped, customers receive a tracking email. This lets them check where their order is and estimate delivery time.
Can I return something bought from another shop?
Items purchased from other retailers must follow that shop’s return process. After the return window closes, Bellissima Italia can offer additional support.
What if my parcel tracking isn’t updating?
If tracking hasn’t changed for a few days, contact Customer Care for an update. The team will provide updated delivery information.
What happens if my product is faulty?
If you bought from a retailer, check their return policy first. If their time limit has expired, contact Bellissima Italia Customer Care for further help.
What is the express delivery service?
Express delivery ensures next-day arrival for orders placed before 2pm, Monday to Thursday. Orders made later are sent out the following working day.
How do I request a return?
Email info@bellissimaitalia.co.uk to start a return request. The team will provide return instructions and a shipping label.
Does the Diffon work on straight hair?
Yes, it can dry straight hair effectively. However, it won’t create curls or waves as it’s designed for naturally curly hair.
When will I get my refund?
Refunds are processed within eight days of the return arriving at the warehouse. The amount is sent back using the same payment method used for the purchase.
Do I still have my consumer rights?
Yes, statutory consumer rights are fully protected when purchasing from Bellissima Italia. Customers can expect reliable service and fair refunds.
How long do I have to return my Bellissima Italia order?
Customers can return their purchase within fourteen days of receiving it for a full refund. The product must be in perfect condition and in its original packaging.