Are exchanges possible?
Exchanges are not currently offered. To replace an item, place a new order and return the original one for a refund.
When will I receive my refund?
Refunds are usually processed within a week after the returned goods are inspected. Delivery back to the warehouse may take up to 10 days.
Do I need to create an account?
No, you can use guest checkout. However, registered users have easier order tracking, exclusive news, and voucher updates.
What is the return policy?
Items can be returned within 60 days if they are unused and in original condition. Use the online returns portal for a simple process.
How do I contact customer service?
For any questions, visit the Help Centre or message the customer team directly from your account.
Can faulty or incorrect items be returned?
Yes, you can easily return damaged or wrong items. Contact customer support for fast help and guidance.
What should I do before sending back a return?
Pack items in their original packaging, include all tags, and keep proof of postage for your records.
How can I track my order?
Tracking details are sent by email once an order is dispatched. You can also check updates in your Berghaus account.
Are delivery updates provided?
Yes, customers receive email notifications and tracking numbers to keep track of their delivery from dispatch to doorstep.
How fast is delivery in the UK?
Standard delivery takes 3 to 5 days, while express orders arrive the next day. Orders over £50 qualify for free standard shipping.