When will my order be shipped?
Orders usually ship within two working days from the UK warehouse. After shipping, delivery typically takes five to seven working days. During busy promotional periods, processing and delivery might take a bit longer. Customers will receive updates by email once their order is dispatched.
How can I track my order status?
Once the order is dispatched, a tracking number is sent via email. Customers can also visit the Track Order page and enter their order number and email address. For more help, the sales team can be reached directly by email. These options allow customers to monitor their order's progress at any time.
Is shipping free within the United Kingdom?
Yes, standard shipping is free for all online orders from the UK. Orders are usually shipped within two working days of purchase. Most deliveries arrive within five working days after dispatch. Customers can expect their orders to arrive on time without any shipping costs.
Can I cancel my order after placing it?
Yes, you can cancel your order within 48 hours of placing it. To get a full refund, customers need to request the cancellation by email or phone. If the order has already shipped, a £25 fee applies for intercepting it. Some payment methods may also charge a fee after dispatch.
What happens if my product arrives damaged?
If you receive a damaged, incorrect, or incomplete product, it's best to contact us right away. Customers should provide proof, like photos or videos, to help fix the issue. The service team will review the problem and find a suitable solution. Reporting quickly helps us address the problem efficiently.
What if my product is lost during delivery?
If your order doesn’t arrive or goes missing, contact support right away. They will investigate the issue and take the necessary steps to resolve it. Proof may be requested to confirm that you have not received the product before they proceed. Quick communication can lead to faster resolutions for lost deliveries.
What is the 30-day money-back guarantee?
Customers can ask for a refund within 30 days if they are not satisfied, as long as there are no quality issues. Products must be unused, complete, and in original packaging. Refunds are processed once the product is received and inspected at the warehouse. Return shipping costs may vary based on the chosen method.
Who covers the return shipping cost?
If the return is accepted under the RMA process, Bluetti will pay for shipping. For self-paid returns, customers should arrange and pay for shipping themselves. Returns made after 30 days also need to be covered by the customer. The method chosen will depend on the type of return and the timeline involved.
How do I begin the return process?
To return a product, contact customer service to get an authorisation number (RMA). You must provide proof of purchase before starting the process. Instructions will be provided on how to pack and ship the product safely. Following these steps helps ensure the return goes smoothly without delays.
When will I receive my refund?
Refunds are typically processed within 14 business days after the return is confirmed. Customers will get an email notification once the refund is issued. If you don’t receive the refund within this time, please reach out to support. Refund amounts may differ based on the reason and timing of the return.