Can I cancel or change my order after purchase?
Once an order is placed, changes are not supported. However, you can cancel it within fifteen minutes through the order status page. Orders paid with gift cards cannot be canceled. You can return items if you no longer want them.
What is the return period for online orders?
You can request returns within thirty days of delivery. Items must meet hygiene standards. Swimwear should be tried on over your personal underwear. Some items cannot be returned.
Are sale items eligible for store returns?
Sale items cannot be returned to physical stores. Instead, you must follow the online return procedures. Instructions can be found on the website. Refunds will be issued using the same payment method used for the purchase.
How can I return items from an online order?
You can return online purchases for free at physical stores. There is no need for an online return form for these returns. Refunds will go back to the original payment method. Cash refunds are not available.
Can I return swimwear and tights?
Swimwear must be tried on over personal underwear to remain eligible for return. Tights that have been tried on cannot be returned. The hygiene policy is strictly enforced. Product conditions will be checked before approval.
How are refunds processed after a return?
Refunds are issued to the original payment method. The processing time can vary based on the payment provider. You usually receive a confirmation email. Store staff cannot issue cash refunds.
What if my order included items that are unavailable?
Unavailable items are removed before shipping. You will receive an email notification about any changes. You will only be charged for the items that were shipped. Information about partial delivery is clearly explained.
Is an online return form needed for store returns?
You do not need an online return form for store returns. You should provide proof of purchase. Staff will help you with the process. Refunds will go through the standard procedures.
Where can I review return policies?
You can find return policies in the withdrawal section online. The details outline conditions and time limits. Reviewing these policies can help avoid issues. The information is clearly presented.
Who should I contact for issues related to returns or orders?
Customer service can assist with any enquiries about orders and returns. You can find contact details on the website. Providing your order information helps speed up the resolution. Support responses are typically prompt.