How can I get help with my order?
Customer service representatives are available to help with browsing, ordering, shipping, or returns. To contact support, click “Contact Seller” in your order account and submit a ticket. You will receive a reply within 24 hours.
How do I select the right size?
Each product page has a detailed size guide under the description. Take accurate body measurements and compare them with the chart to find the best fit. Choosing the correct size ensures a comfortable and flattering look.
What does preorder mean on ChicMe?
Preorder items are not currently in stock and need preparation before shipping. Customers who preorder receive exclusive discounts on new and upcoming products. You can find details on the brand’s “About Preorder” page.
What payment options are available?
ChicMe accepts major payment methods like Visa, Mastercard, American Express, PayPal, and Klarna. All payments are processed securely to ensure customer safety. Each transaction is confirmed with an instant order receipt sent via email.
Will I be charged customs or additional fees?
Customs duties or VAT may apply based on your delivery country’s regulations. These charges are not included in ChicMe’s listed prices. Customers should review local import policies before placing an order.
What countries does ChicMe ship to?
ChicMe ships worldwide, delivering to most international destinations. Standard shipping usually takes 15 to 20 business days, while express shipping arrives within 5 to 7 business days. Shipping time may vary based on the destination and local courier services.
How much does shipping cost?
There are three shipping options: Standard, Expedited, and Express. Costs vary based on delivery speed and total order value. Orders over £45 qualify for free standard shipping, giving customers extra savings.
How can I track my order?
You can track orders through the “Me” section on the ChicMe website or app. Select your order and click “Track” to see the latest shipping updates. If you encounter tracking issues, contact customer service by submitting a support ticket for help.
How do refunds work?
Refunds are issued once the customer service center receives and verifies returned items. Customers must use the return address provided by ChicMe support for proper processing. Refunds are handled quickly once approved, and you will receive confirmation by email.
What should I do if my order is damaged or defective?
If an item arrives damaged or faulty, a full refund will be arranged. Customers need to provide a clear photo of the affected product to customer service. Support will process the refund within 24 hours after reviewing the request, ensuring a smooth resolution.