How quickly does Costway ship in-stock items?
In-stock items are usually shipped within 24 business hours after payment is received.
Will my order ship together if items are ready at different times?
If some items are ready before others, they may ship your order in separate packages.
How long does delivery take with Costway?
Delivery usually takes 2 to 4 days, depending on where you live and the shipping carrier.
What can delay my Costway order delivery?
Bad weather or unexpected events can sometimes delay delivery, but they will process your order as soon as possible.
How do I stay updated about my Costway order status?
You will get at least two update emails for every order you place.
What is the Costway return policy?
If you are not satisfied with your item, you have 30 days to return it for a refund.
How can I return an item to Costway?
To return an item, request a return within 30 days and make sure to keep the original packaging and all contents.
When will I receive a refund after returning a Costway item?
They will process your refund once they confirm the returned item meets all their requirements.
Can I cancel a Costway order before it ships?
You can cancel your order before it ships by contacting Costway customer service with your order details.
How long does it take to get a refund for a cancelled Costway order?
They will issue a full refund within two business days after they confirm your cancellation.