Where can I track my order?
Tracked parcels include a link in the dispatch email that shows the parcel’s latest status. Customers with an online account can also track updates in their order history. This makes it easy to monitor your delivery at every stage.
When should I expect my refund?
Refunds usually show up within five working days after you receive the confirmation email. If it doesn’t arrive within that time, customer service can help sort out the delay. Just reach out through the “Still need help?” section.
What happens once a returned item is received?
When your parcel arrives, the team will check the item and the reason for the return. You’ll get an email explaining the next steps. This update will confirm whether you’ll receive a refund or a replacement.
How do I return a faulty or incorrect product?
For faulty, damaged, or incorrect items, you need to arrange returns through customer service. The “Still need help?” section offers the relevant contact options. A team member will assist you with the return process.
What is the returns policy?
You can return unwanted items within 30 days of receiving your order. Returned products must be unopened and in their original condition. You can find a full overview of the policy on the returns page.
Why is an item missing from my order?
Some orders may be split into multiple parcels to avoid delays. Your dispatch email will list which items are included in the first shipment. If an item is not listed, it may still be on the way. If it was listed but hasn’t arrived, customer service in the “Still need help?” section can look into it.
What happens if I am not home for delivery?
If the courier cannot deliver your parcel, they may leave a calling card with instructions. This card will inform you where your parcel has been taken and how to collect it. Sometimes, items may be left with neighbors or in designated safe places.
How long does delivery usually take?
Delivery times depend on the option chosen at checkout. The Delivery Information page outlines estimated times and charges. Looking over these details can help you find the most convenient service for your needs.
What delivery choices are available?
You can find a complete list of delivery methods on the Delivery Information page. Each option includes details about speed, cost, and availability. Customers can review these before finishing their purchase to pick the best method.
What should I do if my order has not arrived?
You’ll get an email when your order is shipped, which helps you check its progress. Tracked parcels include a link that shows their current location in real time. It’s a good idea to check delivery cards, ask your neighbors, or look in safe places where the courier might have left your item. If it's still missing, the Delivery Information page may provide some guidance, and customer service in the “Still need help?” section can assist with lost parcel inquiries.